Just received this note from Intuit regarding the recent power outage and what caused it:
"We're carefully monitoring the sites and the applications that support them to ensure we provide the services that customers expect. And they're performing well at this time," said Ginny Lee, Intuit chief information officer. "We're deeply sorry for the disruption to businesses and consumers and appreciate their patience as we worked to resolve this problem."
"With service restored, it's our priority to work with those affected and resolve any issues caused by this outage."
The outage occurred during routine maintenance Tuesday night. An accidental power failure at that time affected Intuit's primary and backup systems, taking a number of Intuit corporate websites and services offline.
Thank you!
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This is the latest message to
This is the latest message to Intuit's Merchant Services (IPS) customers:
"To our customers,
We sincerely apologize to those who were unable to process payments because of our recent service outage. We know that you rely on us to help run your business and it is unacceptable when we fail to meet your expectations.
We have restored all of our payments services and you should now be able to process payments through your normal procedure. For those impacted by this incident, please know that we value the trust and confidence you place in us and are dedicated to doing whatever is necessary to ensure this does not happen again.
Please read this message from Brad Smith, our CEO, to learn more about the service outage and our commitment to earn back your trust.
With apologies,
The Intuit Payments Solutions Team "
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